A Little Difference

It has been proven that engaged employees provide better Customer service.
If that is the case then why are so many companies hesitant to engage their employees?
Perhaps they don’t understand how to engage them? Or is it because they don’t understand the value of doing so?
Maybe it is because they think that engagement is extremely costly?Maybe they misunderstand the idea of employee engagement?
In order to increase engagement it is critical that everyone in the organization buy into the idea?
Engagement is about creating autonomy for each and every employee, it is about ensuring everyone understands the value of the work that they perform, it is about letting your employees know that you value their contributions.
Wouldn’t you rather deal with organizations whose employees are engaged? Google, Go Daddy, Build A Bear, Nordstrom’s, Boston Pizza. These stand out from the others. They are great companies to interact with.
What is stopping you from creating the same environment?

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